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Refund policy
Refund policy
We have a no-refund policy on all of our online sites due to the nature of our products and sanitary guidelines. Please contact us immediately if you have any questions or concerns upon receiving your order and we will help you.
To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with seal, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address: 16126 Southwest Fwy Suite 250, Sugar Land, TX 77479.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
No refunds, we can however off store credit in the event an exchange is not applicable. [email protected].
